Refund Policy

Last updated: 3 August 2026

At Auto Wiring, we want you to be completely satisfied with your purchase. If you have a problem with an order, please contact us and we will do our best to resolve it promptly.

Cancelling or Returning an Order

You have the right to cancel an online order within 14 days of receiving it, without providing a reason.

After notifying us that you wish to cancel, you have a further 14 days to return the item.

To request a return, please contact us with:

• Your name
• Order number
• The item you wish to return
• Your reason for returning it, if applicable

Items must be returned in their original condition, with all components, instructions and packaging included where possible.

Return Postage

Unless the product is faulty, damaged or incorrect, you are responsible for the cost of returning it.

We recommend using a tracked delivery service, as you remain responsible for the product until it reaches us.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be returned to your original payment method within 14 days. Your bank or payment provider may require additional time to process the payment.

We will refund the standard delivery charge paid with the original order. Additional costs for express or upgraded delivery services are not refundable.

We may reduce the refund if an item has been used, damaged, altered or handled beyond what would reasonably be permitted when examining it in a shop.

Custom-Made and Personalised Products

Products manufactured, modified, cut or wired specifically to your requirements cannot normally be returned simply because you have changed your mind.

This includes custom wiring looms, made-to-measure cables and products altered to match a particular vehicle or specification.

This exclusion does not affect your rights if the product is faulty, damaged, incorrectly supplied or not as described.

Installed Electrical Products

Please check that a product is correct and compatible before installing, wiring or modifying it.

We may be unable to accept a change-of-mind return where an electrical product has been installed, cut, modified or damaged. Your statutory rights remain unaffected where the product itself is faulty or was incorrectly described.

Faulty, Damaged or Incorrect Products

Please contact us as soon as possible if your order arrives faulty, damaged or incorrect. Include your order number and photographs showing the problem where possible.

If the product is confirmed to be faulty, damaged or incorrectly supplied, we will arrange an appropriate repair, replacement or refund and cover reasonable return costs.

Nothing in this policy limits your rights under the Consumer Rights Act 2015.

Cancelling Before Dispatch

If you need to cancel or amend an order before it has been dispatched, please contact us immediately. We cannot guarantee that an order can be stopped once processing or manufacturing has begun, particularly for custom-made products.

Exchanges

If you require a different product, please contact us. Where an exchange is available, any difference in price and applicable delivery costs must be paid before the replacement is dispatched.

Contact Us

To request a return or ask a question about this policy, please contact: