Privacy Policy

Last updated: 3 August 2026

Auto Wiring respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your information when you visit autowiring.co.uk, contact us or place an order.

1. Who We Are

Auto Wiring is the data controller responsible for the personal information described in this policy.

Business name: [INSERT REGISTERED BUSINESS NAME]
Trading name: Auto Wiring
Address: [INSERT BUSINESS ADDRESS]
Email: [INSERT PRIVACY EMAIL]
Company number: [INSERT IF APPLICABLE]
ICO registration number: [INSERT IF APPLICABLE]

2. Information We Collect

We may collect the following information:

Information You Provide

• Your name
• Billing and delivery addresses
• Email address and telephone number
• Account login information
• Order and transaction details
• Vehicle details and product requirements
• Custom wiring measurements or specifications
• Messages, enquiries, reviews and customer-service correspondence
• Marketing preferences
• Information provided when entering a promotion or competition

Payment Information

Payments are processed securely by our payment providers. We do not normally receive or store your complete card number or security code.

We may receive limited payment information, such as the payment method, transaction reference, payment status and the last digits of your card.

Information Collected Automatically

When you visit our website, we may collect:

• Your IP address
• Browser and device type
• Operating system
• Pages viewed and links selected
• Date, time and length of visits
• Referring website
• Shopping activity and abandoned baskets
• Cookie identifiers and preferences
• Approximate location based on your IP address

3. How We Use Your Information

We use personal information to:

• Process, fulfil and deliver orders
• Take and verify payments
• Create and manage customer accounts
• Confirm vehicle and product compatibility
• Manufacture products to your specifications
• Provide customer support
• Process returns, refunds and warranty claims
• Send order, payment and delivery updates
• Prevent fraud and protect our website
• Maintain business, tax and accounting records
• Improve our website, products and services
• Measure website performance
• Request or publish customer reviews
• Send marketing where permitted
• Comply with legal and regulatory obligations
• Establish, exercise or defend legal claims

4. Our Lawful Bases

Under UK data-protection law, we must have a lawful reason for using your information.

Where we rely on legitimate interests, we consider whether our business need is necessary and balanced against your rights and expectations.

You may withdraw consent at any time. This will not affect processing that took place before consent was withdrawn.

5. Marketing

We may send you information about products, services and offers where you have given permission or where applicable law otherwise allows us to do so.

You can stop receiving marketing at any time by:

• Selecting the unsubscribe link in an email
• Following the instructions in a marketing message
• Updating your account preferences
• Contacting us directly

Service messages about an order, payment, delivery, product safety issue or account are not marketing and may still be sent when necessary.

You have an absolute right to object to the use of your personal information for direct marketing at any time.

6. Cookies

We use cookies and similar technologies to:

• Operate our website and checkout
• Keep your account and shopping basket working
• Remember your settings
• Protect against fraud
• Measure website traffic and performance
• Understand how visitors use the website
• Personalise content and advertising, where enabled

Strictly necessary cookies may operate without consent because they are required for the website to function.

We will request permission before using non-essential cookies where consent is required. You can accept, reject or manage these cookies through our cookie banner or cookie settings.

Rejecting optional cookies will not prevent you from making a purchase, although some website features may work differently.

Further information about specific cookies, providers and storage periods should be provided in our Cookie Policy or cookie settings panel.

7. Who We Share Information With

We may share relevant information with trusted service providers, including:

• Website and ecommerce platform providers
• Payment processors
• Delivery and courier companies
• Hosting, security and IT providers
• Email and customer-support platforms
• Analytics and advertising providers, where permitted
• Accountants, insurers and professional advisers
• Manufacturers or suppliers fulfilling an order
• Fraud-prevention services
• Government bodies, regulators, courts or law-enforcement agencies when legally required
• A buyer or adviser involved in a sale, merger or restructuring of the business

These organisations may process information on our behalf or act as separate data controllers. We only provide information reasonably necessary for their services.

We do not sell your personal information.

8. International Transfers

Some service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we use appropriate safeguards required by UK data-protection law. These may include UK adequacy regulations, approved contractual protections or another lawful transfer mechanism.

You can contact us for further information about the safeguards used for relevant transfers.

9. How Long We Keep Information

We retain personal information only for as long as reasonably necessary.

Typical retention periods include:

• Order, payment and accounting records: normally six years, or longer where legally required
• Customer accounts: while active and for a reasonable period afterwards
• Customer-service correspondence: normally up to six years, depending on the enquiry
• Warranty information: for the applicable warranty period and a reasonable period afterwards
• Marketing information: until you unsubscribe, withdraw consent or the information is no longer required
• Cookie information: for the period stated in our cookie settings or Cookie Policy
• Unsuccessful enquiries: normally up to two years

We may retain limited information for longer where needed to comply with law, resolve disputes, prevent fraud or establish legal rights.

10. Data Security

We use appropriate technical and organisational safeguards to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

These measures may include encrypted connections, access controls, secure payment processing, software updates, backups and restricted staff access.

No online system is completely secure. You are responsible for keeping your account password confidential and should contact us if you suspect unauthorised account activity.

11. Your Data-Protection Rights

Depending on the circumstances, you may have the right to:

• Request access to your personal information
• Ask us to correct inaccurate or incomplete information
• Request deletion of your information
• Ask us to restrict how information is used
• Object to processing based on legitimate interests
• Object to direct marketing
• Request certain information in a portable format
• Withdraw consent at any time
• Complain about how your information has been handled
• Ask for human review of certain automated decisions

These rights are not absolute and may be subject to legal exceptions.

We will normally respond within one calendar month. We may ask for information to confirm your identity before processing a request.

12. Automated Decision-Making

We do not currently make decisions that have legal or similarly significant effects on customers using solely automated processing.

Our payment or fraud-prevention providers may use automated systems to assess transactions. Please contact us if you would like further information about a decision affecting your order.

13. Children’s Information

Our website and products are not intended for children under 18, and we do not knowingly collect personal information directly from children.

If you believe a child has provided information to us, please contact us so we can review and, where appropriate, delete it.

14. Third-Party Websites

Our website may link to websites operated by other organisations. We are not responsible for their privacy practices.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

15. Privacy Complaints

If you are concerned about how we have handled your personal information, please contact us using the details below.

Please include:

• Your name and contact details
• A clear explanation of your concern
• Relevant dates, order numbers or correspondence
• The outcome you would like us to consider

We will acknowledge and investigate your complaint in accordance with applicable data-protection law and keep you informed of the outcome.

If you remain dissatisfied, you can complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Website: ico.org.uk/make-a-complaint
Telephone: 0303 123 1113

16. Changes to This Policy

We may update this Privacy Policy when our services, technology or legal obligations change.

The latest version will always be published on this page with its updated date.

17. Contact Us

For privacy questions, complaints or requests concerning your information, contact:

Auto Wiring
Email: [INSERT PRIVACY EMAIL]
Address: [INSERT BUSINESS ADDRESS]
Telephone: [INSERT TELEPHONE NUMBER]

Before publishing, replace the bracketed details and confirm which ecommerce, analytics, advertising and email platforms the website actually uses. The ICO requires privacy notices to explain the organisation’s real processing activities and lawful bases—not merely provide generic wording. ICO privacy-notice guidance